Privacy Policy

1. Data Controller

Credit Factor S.P.A., with registered office at Via Boncompagni, 15, 00187, Roma, Italy, acts as the data controller for the personal data processed through this website and in the course of its professional activities.

For any enquiry relating to the processing of personal data, you may contact us at support@creditfactor.org or by phone at +39 06 874096.

2. Types of Data Processed

We process the following categories of personal data:

• Identification data: name, company name, tax identification number, and similar information provided voluntarily when contacting us.
• Contact data: email address, telephone number, and postal address.
• Browsing data: technical information such as IP address, browser type, and pages visited, collected through cookies and similar technologies.
• Professional data: information related to receivables, debtor profiles, and case documentation, processed solely in the context of active engagements.

3. Purposes of Processing

Personal data is processed for the following purposes:

• Responding to enquiries and requests submitted through this website.
• Providing debt collection, factoring, and credit recovery services to clients.
• Fulfilling legal, regulatory, and contractual obligations.
• Improving the content and functionality of this website.
• Analytics and traffic measurement, where consent has been provided.

4. Legal Basis

Processing is carried out on the basis of:

• Consent: for non-essential cookies and optional communications.
• Contract: for data processed in the delivery of services under client agreements.
• Legal obligation: for data retained to comply with applicable laws and regulations.
• Legitimate interest: for website security, fraud prevention, and basic analytics.

5. Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, and in any case for the duration required by applicable legal and contractual obligations. After this period, data is deleted or anonymised.

6. Data Sharing

Data may be shared with the following categories of recipients, where necessary:

• Partnered legal professionals involved in recovery proceedings.
• Public authorities and judicial bodies, where required by law.
• Technical service providers supporting the operation of this website, acting as data processors.

Data is not sold to third parties under any circumstances.

7. Your Rights

In accordance with applicable data protection regulations, you have the right to:

• Access your personal data and obtain a copy.
• Request the rectification of inaccurate or incomplete data.
• Request the erasure of your data, subject to legal retention obligations.
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the competent supervisory authority.

8. Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed periodically to maintain an adequate level of security.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with an updated revision date. We encourage you to review this page regularly.

10. Contact

For any questions or requests relating to this Privacy Policy, please contact us at:

Credit Factor S.P.A.
Via Boncompagni, 15, 00187, Roma, Italy
Email: support@creditfactor.org
Phone: +39 06 874096

Last updated: September 2026